Legal
Refund Policy
The refund rules for LookSpeak purchases, including request flow, eligibility window, and processing.
1. Policy Scope and Operator
This Refund Policy applies to purchases of LookSpeak plans, licenses, and add-ons made through our official channels. LookSpeak is operated by Neoartisan Labs, LLC ("we", "us", or "our"), and this policy explains when and how refund requests are reviewed.
2. Purchases Covered
Refund eligibility applies to paid purchases associated with LookSpeak subscriptions or license access where a payment was successfully processed. Pricing, billing terms, and renewal details are presented at purchase and form part of your transaction terms.
3. How to Request a Refund
To request a refund, contact support@lookspeak.ai from the email tied to your purchase and include your receipt details, purchase date, and reason for the request. Missing purchase details may delay or prevent review until verification is complete.
4. Refund Window
Unless stated otherwise at purchase, we provide a 30-day refund window starting from the initial purchase date. After that window, charges are generally non-refundable except where required by law. If a subscription renews before cancellation, the renewal charge is typically not refundable.
5. Review and Processing
Refund requests are evaluated against this policy, purchase history, and abuse-prevention controls. If approved, refunds are issued to the original payment method, and settlement timing depends on your payment provider or bank.
6. Policy Changes
We may update this Refund Policy from time to time. Updated terms become effective when posted unless law requires otherwise, and continued use of LookSpeak after publication constitutes acceptance of the revised policy.
7. Contact
For billing, refund, or legal questions related to refunds, contact support@lookspeak.ai.
Last updated: March 5, 2026